👋 Hi, I’m Stella! - 🧠The Brain Behind HotelFix
With many years in hospitality, I’ve seen firsthand how the right technology can transform a hotel’s operations—but only when it’s set up correctly and works seamlessly. That’s where I come in.
I specialise in optimising distribution, integrating systems, and troubleshooting technical challenges so hotels can focus on what they do best—delivering great guest experiences.
I’ve worked with Generator & Freehand, Sunborn Yacht London, Small Luxury Hotels of the World, Bespoke Hotels, and Hotel Partner, managing everything from PMS setups and OTA connectivity to GDS transitions and system troubleshooting. Having worked across multiple areas of hotel operations, I know how frustrating it can be when technology creates more problems than solutions. My goal is to make your systems work for you, not against you.
📌 My Journey: From Hotel Operations to Hospitality Tech
I started my career at the front desk, learning the ins and outs of daily hotel operations before moving into Reservations and Revenue Management. That experience gave me a deep understanding of hotel distribution, pricing structures, and system connectivity.
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As I worked more with hotel technology and distribution platforms, I saw how small system errors could lead to major inefficiencies. That’s when I decided to focus on helping hotels simplify and optimise their technology. Now, I provide hands-on support to ensure your systems run smoothly, your connections are reliable, and your distribution is working at its best.
🚀 How I Help Hotels Like Yours
✔ PMS Setup & Troubleshooting – Configuring rates, packages, and fixing system errors
✔ Channel Manager & OTA Management – Ensuring seamless connectivity and accurate distribution
✔ GDS Configuration & Maintenance – Managing global hotel distribution connectivity
✔ Technical Support & Training – Troubleshooting system issues and training teams for efficiency
✔ Performance Optimisation & Consulting – Helping hotels maximise their technology
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I simplify hospitality tech so you can focus on delivering great guest experiences.
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